Here’s what to do when you’re absolutely sure your PLDT modem (Home DSL) is broken

If you haven’t yet called PLDT hotline (172), spoken to a human tech support, and received a ticket number – do that first. (It’s a must.) Now after you have the ticket number, there is a fool-proof way of getting an immediate response from PLDT. Copy consumer@ntc.gov.ph on your follow-up email to customercare@pldt.com. The subject of […]